Returns & Exchanges

Due to the perishable nature of our artisanal dough products, we do not accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, please immediately inspect your package for any signs of damage or temperature compromise during transit.

• 2.
  Document Issues

  Take clear photos of the shipping box, the product packaging, and the specific issue to help our quality control team assess the situation.

• 3.
  Contact Support

  Email our customer service team within 48 hours of delivery with your order number and the photos you captured.

• 4.
  Resolution Process

  Once reviewed, we will issue a replacement shipment or a store credit for the affected items to ensure you have a perfect Twisted Dough experience.